Exchange & Returns

We offer exchange in sizes for all non-discounted items on our website. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at contact.allaboutcotton@gmail.com. Please note that shipping costs are non-refundable and will not account for the amount of the store credit voucher.

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For  products ordered from our 'Sample Sale' section. please note that the product is one of a kind and shall not be customized, exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.

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We do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped.

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We will not entertain exchanges any later than a week. If you wish to return/exchange a piece, please send us a mail/WhatsApp within 24 hours of receiving your order with an unboxing video recorded during opening of the parcel. Without which no complaint will be entertained.

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Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.

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Please note by purchasing from All About Cotton™ you as the buyer agree to our shopping terms, conditions and policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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In Case Of RTO : We Offer Free Shipping. However, Our delivery partner will attempt 3 delivery chances failing which it will be marked as RTO (Return To its Origin). The customer will be charged Rs.120/- for re-shipping after its marked as RTO. In case the customer wants to cancel the order, a fee of Rs. 120/- will be deducted and rest of the amount will be refunded.

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// Sale items //
Only regular priced (non-discounted) items of standard sizes may be returned/exchanged. Unfortunately, all sale items are available at their best & final price and cannot be returned.

 

Custom, Bulk & Corporate Gifting Order Policy

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Returns & Cancellations

All custom-made, personalized, bulk, and corporate gifting orders are specially created according to your requirements. Therefore, these orders are non-returnable, non-refundable, and non-exchangeable once confirmed.

We request customers to carefully review all details, including product specifications, customization requirements, quantities, and delivery timelines before placing an order.

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Payment Terms

To confirm and reserve your order slot, a 50% advance payment is required at the time of booking.

The remaining 50% balance payment must be completed once your order is ready for dispatch. Shipment will be processed only after the full payment has been received.

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Shipping Charges

Shipping charges are additional and will be calculated based on the total parcel weight, dimensions, and delivery location.

The final shipping cost will be shared with you before dispatch and added to the remaining balance payment.

For any queries or to place your order custom, bulk, or gifting orders, please feel free to contact us before placing your order.

 

Refund Policy

Any product that has been hampered or damaged while transportation must be notified by email within 24 hours of the product being delivered and returned to our warehouse within a time period of one week, else ALL ABOUT COTTON will not be liable to accept the merchandise. Returns should be made within 7 days after receiving the product, if return is approved then exchanged or replaced product will be delivered in 7 days. We will investigate the damage from our end and then the refund will be initiated within 24 hours which will be credited to the original payment method within 7 days OR we will repair the merchandise and courier it back to the designated address if requested as such by the customer.

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